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Technical Support Technical Support

Technical Support

With a short response time, a continuous high availability from Monday to Friday from 08.00 to 17.00 (CET/CEST) we offer our customers the best possible support.

If you have a solution with Hunkeler Remote Assist, the diagnosis can also be done directly on your system. If required, an on-site visit of a Hunkeler technician can be scheduled.

Hotline form for obsolete products

Support Hotline

Extended hotline hours are provided for a fee and are available on request.

To reach the hotline:

by phone +41 62 745 64 00

by Remote Assist request

by eMail hotline@hunkeler

Our hotline staff will provide you with consulting and advice quickly and competently and inform you about next steps.

Please have the following information ready before contacting the hotline or please include this information in your email:

  1. Serial number of the modules! (e.g. UW6: 7183.00835B-4/95)
  2. Order number (e.g. 2047516)
  3. Software version of Touchpanel (e.g. M4.4.2J)
  4. A detailed description of the error
  5. Description of the troubleshooting which you have already completed
  6. Contact Details

Hotline online form

    We are waiting for your call at your specified time.



    Module / configuration details





    Counter




    Software-Details








    Contact details








    Problem description


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    Contact
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    Hello!

    We LOVE and LIVE paper.
    We also LOVE staying in touch with people so just give us a call or drop us a line. We look forward to hearing from you.

    Hunkeler AG Paper Processing
    Bahnhofstrasse 31
    CH -4806 Wikon
    Schweiz
    Phone: +41 62 745 61 61
    E-Mail: info@hunkeler.ch

    Country Contact








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